Welcome to the Tandem Capital website (hereinafter: “the Company”).
At Tandem Capital, we respect your privacy. We collect and process information when required for the purposes detailed below, including in order to provide our services and products and to protect our legitimate interests, in accordance with the Privacy Protection Law, 1981 (the “Privacy Protection Law”), its regulations, guidelines of the Israeli Privacy Protection Authority, and all other applicable legal and regulatory requirements.

This Privacy Policy (“Privacy Policy”) is intended to explain what personal information Tandem Capital (as this term is defined in the Terms of Use) collects about you (or about others related to you, such as family members) — as existing clients, potential clients, or agents — within the framework of the services we provide, including enrollment forms, websites and digital services, phone conversations, correspondence, and information provided by third parties involved in the provision of our services. It also explains how we may use this information, and how you can contact us to obtain additional information, understand your privacy rights, and exercise them.

The term “Company” in this policy refers to the Tandem Capital entity from which you receive services or information (which is the controller of the database in which your information is stored), depending on the service(s) you consume.

This Privacy Policy is intended to provide you — as an existing client, potential client, agent, website visitor, or any other person providing us with information — with an explanation of how we collect personal information, by which means, for what purposes, and what rights you have regarding this information.

This policy is in addition to any other privacy-related information that may have been provided to you separately, such as within products you have joined or other platforms of the group. We recommend reviewing all information we provide regarding your privacy.

The policy is written in the masculine form for convenience only and applies equally to all genders.

Who We Are

Tandem Capital is a company engaged in investment management and financial solutions, including alternative investments in Israel and abroad.

The website serves as an informational site only and does not include a personal area, user registration, or password-based login.

Company website: https://tandem-capital.com
Privacy contact: info@tandem-capital.com

What Is Personal Information and What Data We Collect

This policy applies to “personal information” (or “information”), meaning data relating to an identified or reasonably identifiable natural person, directly or indirectly (such as via name, ID number, online identifier, etc.). For example, a client’s address, phone number, and investment information constitute personal information.

Types of Personal Information Collected

In the course of its activities, the Company collects personal information regarding existing clients (including family members and minors), potential clients, agents, beneficiaries, attorneys-in-fact, and beneficial owners. Information is collected from a variety of sources, including the Company’s websites, digital forms, customer service centers, agents, marketing and sales channels, and other digital interfaces.

The information collected and its uses vary according to the service or relationship with the client. Some information is collected in most cases (e.g., contact information), while other information is specific to certain services or client types. In certain cases, additional or different information may be collected as required by circumstances and applicable law.

Below is a description of the personal information collected according to the services provided:

• Contact details, including: full name, address, phone number, ID number, gender, date of birth, email address.
  • Document images, including: ID and appendix (including details of children), passport, driver’s license, incorporation certificates, court orders, signature specimen, bank documents, proof of source of funds, and correspondence records in any communication channel.
  • Client profile, including: nature and structure of entities owned by the client, employment and family status, workplace, business details of the entity, occupation, residency, passport and issuing country, employer details, source of deposited funds, purpose of account opening, deposit frequency, investment horizon, liquidity needs, capital market experience, risk profile, account role (beneficiary, attorney-in-fact, controlling shareholder), relationship to account holder, status as politically exposed person (domestic/foreign), foreign branches, bank account details, country of birth, number of dependents.
  • Financial data, including: provident funds, pension funds, study funds, account numbers, investment tracks, loans, management fees, salaries, current accounts, foreign investments, real estate assets (property details, ownership percentage, value), investment amounts, investment portfolio composition, bank rejections, expenses, investment objectives, life insurance policy amounts, financial situation.
  • Clients’ financial status, such as: salary, pension, savings plans, provident funds, study funds, securities, foreign investments, real estate assets, mortgages, loans, regular expenses.
  • Recorded calls, including information extracted from them (including video calls).
  • Information available to us under law, including: state-held databases for identity verification and information from foreign databases regarding foreign politically exposed persons.
  • Information from third parties: Tandem Capital may receive information from third parties when you join a service requiring ongoing data transfer to the Company, including financial data from licensed financial information providers you have authorized, under the Financial Information Services Law, 2022.

Purposes of Processing and Legal Basis

• Information is used to respond to your inquiries, improve services and the website, and send professional updates or informational materials — only with your consent.
  • Processing may be based on one or more of the following:

1. Your explicit consent;
2. Compliance with a legal or regulatory obligation;
3. Necessity for performing an agreement with you or providing a service you have requested.
   • In accordance with Amendment 13, processing for marketing or profiling purposes will be performed only with explicit, informed, and freely given consent.

Cookies and Tracking Technologies

• The website uses cookies and similar technologies for proper operation, improved user experience, statistical analysis, and ongoing maintenance.
  • Upon entering the website, a cookie banner will appear allowing you to choose which cookie categories to permit. Non-essential cookies will only be activated with explicit consent, in accordance with Amendment 13.
  • For collecting technical and anonymous information, the Company uses tools such as cookies and systems like Google Analytics. You may block cookies via browser settings; however, this may affect website functionality.
  • Google’s official cookie policy is available at:
  https://policies.google.com/technologies/cookies
  • You are encouraged to review your browser settings to manage, delete, or restrict cookies as desired.

Transfer of Information to Third Parties and Transfers Outside Israel

• Personal information may be transferred to technological service providers acting on our behalf (e.g., hosting, mailing, analytics), solely for service provision and subject to appropriate privacy agreements.
  • If information is transferred to a country that does not provide adequate protection, the transfer will occur only under a legally permitted mechanism (such as consent, standard contractual clauses, or regulatory approval).
  • We will not transfer personal information to third parties for marketing purposes without explicit consent.

Data Retention

Information is retained only for the period required for the purpose for which it was collected (such as responding to an inquiry or sending updates), and then deleted or anonymized — unless the law requires longer retention.

Your Rights

Under the law, you are entitled to:
• Know whether personal information about you is held and what it contains;
• Request correction, deletion, or restriction of processing;
• Withdraw your consent at any time;
• Submit a complaint to the Privacy Protection Authority if you believe your rights were violated.

Anyone wishing to contact the Company may do so at any time to review collected personal information or exercise any of the above rights.
Email for inquiries: info@tandem-capital.com
We will handle each request in accordance with the law and within a reasonable timeframe.

Information Security

The Company implements appropriate technical and organizational measures to protect personal information, in accordance with the mandatory standards under Amendment 13 to the law.
In the event of a security incident that may materially impact your rights, we will take the required steps, including notifying affected individuals and the Privacy Protection Authority, if required by law.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time, for example due to regulatory, technological, or service-related changes.
The updated version will be published on the website and will include the date of the last update.
Your continued use of the website after publication constitutes acceptance of the updated policy.

Contact

For questions, requests, or to exercise your rights, you may contact us at:
info@tandem-capital.com